Datenschutzerklärung

PRIVACY POLICY

Effective Date: January 15, 2026
Last Updated: January 15, 2026

At Krishika, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make purchases, or interact with our services. We believe in transparency, and this policy outlines our practices in clear, accessible language.

Krishika operates this online store powered by Shopify, providing you with a curated shopping experience for premium clothing and apparel. By accessing or using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

IMPORTANT: In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

INFORMATION WE COLLECT

What is Personal Information?

Personal information refers to any data that identifies you or can reasonably be linked to you as an individual. This does not include anonymized or de-identified data that cannot be traced back to you.

We collect various categories of personal information depending on how you interact with our services, your location, and as permitted by applicable law:

Categories of Information Collected

1. Contact Information

Full name
Email address
Phone number
Billing address
Shipping address
Postal address

2. Financial Information

Credit card and debit card details
Payment card information
Financial account numbers
Transaction history and details
Payment method and confirmation
Payment processing information

3. Account Information

Username and password
Security questions and answers
Account preferences and settings
Communication preferences
Saved payment methods

4. Shopping & Transaction Information

Products viewed, browsed, or searched
Items added to cart or wishlist
Purchase history and order details
Return, exchange, and cancellation records
Product reviews and ratings
Gift registry information

5. Communication Records

Customer support inquiries and responses
Email correspondence
Chat messages
Feedback and survey responses
Phone call recordings (where legally permitted)

6. Device & Technical Information

IP address and location data
Device type, model, and operating system
Browser type and version
Unique device identifiers
Network connection information
Mobile carrier information

7. Usage & Behavioral Information

Pages visited and time spent
Click patterns and navigation paths
Search queries
Referral sources
Interaction with emails and advertisements
Cookie and tracking technology data

HOW WE COLLECT YOUR INFORMATION

We obtain personal information through multiple channels:

1. Direct Collection from You

When you:

Create an account or profile
Make a purchase or transaction
Subscribe to our newsletter
Contact customer support
Participate in surveys or promotions
Leave product reviews
Apply for employment opportunities
Communicate with us via email, phone, or chat

2. Automatic Collection

Through your device and browser when you:

Visit our website or mobile application
Interact with our digital services
Open our marketing emails
Engage with our online advertisements

We use cookies, web beacons, pixels, and similar tracking technologies to automatically collect this information.

3. Third-Party Sources

From:

Service providers who assist with payment processing, fraud detection, and analytics
Social media platforms when you interact with our content
Marketing and advertising partners
Data analytics providers
Public databases and sources

HOW WE USE YOUR INFORMATION

We process your personal information for the following purposes:

1. Service Delivery & Order Fulfillment

Process and complete your purchases
Manage your account and preferences
Arrange shipping and delivery
Handle returns, exchanges, and refunds
Send order confirmations and updates
Process payments securely
Remember your cart and wishlist items
Enable product reviews and ratings

2. Personalization & Enhancement

Create customized shopping experiences
Recommend products based on your interests
Remember your preferences and settings
Tailor website content to your needs
Improve our products and services
Conduct research and analytics
Test new features and functionality

3. Marketing & Advertising

Send promotional emails and newsletters
Display targeted advertisements
Share special offers and discounts
Announce new product launches
Conduct marketing campaigns across platforms
Retarget you with relevant ads based on browsing history
Measure advertising effectiveness

Note: You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.

4. Communication & Support

Respond to your inquiries and requests
Provide customer service assistance
Resolve complaints and disputes
Send service-related notifications
Gather feedback to improve services
Maintain our business relationship with you

5. Security & Fraud Prevention

Authenticate your identity
Detect and prevent fraudulent transactions
Protect against unauthorized access
Investigate suspicious activity
Ensure payment security
Maintain system integrity and safety
Protect our rights and property

6. Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests and court orders
Cooperate with law enforcement
Enforce our Terms of Service and policies
Resolve legal disputes
Exercise and defend legal rights
Meet regulatory requirements

HOW WE SHARE YOUR INFORMATION

We may disclose your personal information to third parties in the following circumstances:

1. Service Providers & Business Partners

We share information with trusted third parties who perform services on our behalf:

Shopify: Our e-commerce platform provider
Payment Processors: To securely process transactions
Shipping & Fulfillment Partners: To deliver your orders
IT & Cloud Services: For data storage and management
Customer Support Platforms: To assist with inquiries
Analytics Providers: To understand website usage
Marketing Platforms: For email campaigns and advertising
Fraud Detection Services: To protect against fraudulent activity

These providers are contractually obligated to protect your information and use it only for specified purposes.

2. Marketing & Advertising Partners

We work with advertising networks and marketing partners to:

Display personalized advertisements
Conduct retargeting campaigns
Measure ad performance
Provide customized marketing experiences

Your Rights: Depending on your location, you may opt out of targeted advertising. You can exercise this right by contacting us or adjusting your preferences.

3. Social Media Platforms

When you interact with our social media content or use social login features, we may share information with platforms like Facebook, Instagram, Pinterest, and others according to their privacy policies.

4. With Your Consent

When you explicitly authorize us to share information with third parties, such as:

Sharing your address with shipping carriers
Connecting with social media accounts
Participating in third-party promotions

5. Corporate Affiliates

We may share information within our corporate family of companies for business operations, analytics, and marketing purposes.

6. Legal & Business Transfers

We may disclose information:

To comply with legal obligations
In response to lawful requests from authorities
To enforce our terms and policies
To protect our rights and property
During business transactions (mergers, acquisitions, bankruptcy)
To protect public safety

SHOPIFY INTEGRATION & DATA PROCESSING

Our Relationship with Shopify

Krishika's online store is powered by Shopify Inc., a leading e-commerce platform. Shopify hosts our website and processes certain data on our behalf to provide essential services.

How Shopify Uses Your Information

Shopify collects and processes information about your interactions with our store to:

Enable core e-commerce functionality
Provide secure payment processing
Facilitate order fulfillment
Improve platform services
Detect and prevent fraud
Comply with legal requirements

Enhanced Features & Data Sharing

Shopify offers enhanced features that use aggregated data from multiple merchants to:

Improve platform functionality
Provide better merchant tools
Enhance customer experiences
Offer personalized shopping features

In these cases, Shopify acts as an independent data controller and is responsible for processing your personal information according to their privacy policy.

Your Rights Regarding Shopify Data

To learn more about how Shopify processes your information or to exercise your privacy rights related to Shopify's data processing, please visit:

Shopify Consumer Privacy Policy: https://privacy.shopify.com/en
Shopify Privacy Portal: Available for rights requests depending on your location

COOKIES & TRACKING TECHNOLOGIES

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience.

Types of Cookies We Use

1. Essential Cookies

Required for website functionality
Enable core features like shopping cart and checkout
Maintain security and prevent fraud
Cannot be disabled

2. Performance Cookies

Analyze how visitors use our website
Help us identify technical issues
Improve website performance
Measure page load times

3. Functional Cookies

Remember your preferences and settings
Personalize your experience
Save your login information
Maintain language preferences

4. Marketing & Advertising Cookies

Track your browsing behavior
Display relevant advertisements
Measure campaign effectiveness
Enable social media features

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

Block all cookies
Accept only first-party cookies
Delete cookies after each session
Receive notifications when cookies are set

THIRD-PARTY WEBSITES & LINKS

Our website may contain links to external websites, social media platforms, or online services operated by third parties. When you click these links, you leave our website and are subject to the privacy policies of those third parties.

Important Notice:

We are not responsible for third-party privacy practices
We do not control content on external websites
Review privacy policies before sharing information
Links do not imply endorsement unless stated
Information shared on social platforms may be public

We encourage you to read the privacy policies of any third-party sites you visit.

CHILDREN'S PRIVACY

Age Restrictions

Krishika's services are not directed to children under the age of majority in your jurisdiction (typically 13, 16, or 18 years old, depending on location). We do not knowingly collect personal information from children.

Parental Rights

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at team@krishika.co. We will promptly delete such information from our systems.

Compliance Statement

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined under applicable privacy laws) personal information of individuals under 16 years of age.

DATA SECURITY & RETENTION

How We Protect Your Information

We implement industry-standard security measures to protect your personal information:

Secure Socket Layer (SSL) encryption for data transmission
Encrypted storage of sensitive information
Access controls and authentication protocols
Regular security audits and monitoring
Employee training on data protection
Secure payment processing through PCI-DSS compliant providers
Firewall protection and intrusion detection systems

Security Limitations

Important: While we strive to protect your information, no security measures are completely infallible. We cannot guarantee absolute security against unauthorized access, hacking, or data breaches.

Your Responsibility: Do not transmit sensitive information through unsecured channels. Keep your account credentials confidential and use strong, unique passwords.

Data Retention

We retain your personal information for as long as necessary to:

Maintain your account
Provide requested services
Comply with legal obligations
Resolve disputes
Enforce our agreements
Fulfill legitimate business purposes

Retention periods vary based on:

Type of information collected
Purpose for which it was collected
Legal requirements
Business operational needs

When information is no longer needed, we securely delete or anonymize it.

YOUR PRIVACY RIGHTS

Depending on your location, you may have some or all of the following rights regarding your personal information:

1. Right to Access / Know

You may request:

Confirmation of whether we process your personal information
Access to the personal information we hold about you
Details about how we use and share your information
Categories of information collected

2. Right to Rectification / Correction

You may request that we:

Correct inaccurate personal information
Update incomplete information
Amend outdated details

3. Right to Deletion / Erasure

You may request deletion of your personal information, subject to certain exceptions such as:

Completing transactions
Complying with legal obligations
Exercising free speech rights
Detecting security incidents

4. Right to Data Portability

You may request:

A copy of your personal information in a structured format
Transfer of your information to another service provider

5. Right to Restrict Processing

You may request that we limit how we process your information in certain circumstances.

6. Right to Object

You may object to:

Processing for direct marketing purposes
Processing based on legitimate interests
Automated decision-making and profiling

7. Right to Opt-Out

You may opt out of:

Marketing emails (via unsubscribe link)
Targeted advertising
Sale or sharing of personal information (where applicable)

8. Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.

How to Exercise Your Rights

To exercise any of these rights:

Email: team@krishika.co
Online: Use forms available on our website
Mail: Krishika, New Delhi, DL 110021, India

Verification Process

We may need to verify your identity before processing requests. This protects your information from unauthorized access.

Authorized Agents

You may designate an authorized agent to submit requests on your behalf. We require proof of authorization before accepting such requests.

Response Timeline

We will respond to verified requests within the timeframe required by applicable law, typically within 30-45 days.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights. You will not face:

Denial of services
Different prices or rates
Different quality of service
Retaliation

MANAGING COMMUNICATION PREFERENCES

Marketing Communications

You will receive promotional emails only if you:

Opt in during account creation
Subscribe to our newsletter
Make a purchase (as permitted by law)

How to Unsubscribe

Email Marketing:

Click the "Unsubscribe" link in any promotional email
Update preferences in your account settings
Contact us at business@krishika.co

SMS/Text Messages:

Reply "STOP" to opt out
Contact customer support

Push Notifications:

Adjust settings in your device or app preferences

Transactional Communications

Even if you opt out of marketing, we may still send:

Order confirmations
Shipping notifications
Account security alerts
Customer service responses
Legal notices

These messages are essential for service delivery and cannot be opted out of.

INTERNATIONAL DATA TRANSFERS

Cross-Border Data Processing

Your personal information may be transferred to, stored, and processed in countries other than your country of residence, including:

United States
Canada
European Union member states
Other countries where our service providers operate

Data Protection Safeguards

When transferring data internationally, we use appropriate safeguards such as:

Standard Contractual Clauses (SCCs): European Commission-approved contracts
UK International Data Transfer Agreement: For transfers from the UK
Adequacy Decisions: Transfers to countries deemed adequate by regulators
Privacy Shield (where applicable)
Binding Corporate Rules

Your Rights Regarding International Transfers

If you reside in the European Economic Area (EEA), UK, or Switzerland, you may request information about:

Countries where your data is processed
Safeguards in place for international transfers
Copies of relevant agreements

UPDATES TO THIS PRIVACY POLICY

Policy Changes

We may update this Privacy Policy periodically to reflect:

Changes in our business practices
New legal or regulatory requirements
Updates to data processing activities
Improvements to privacy protections

How We Notify You

When we make material changes, we will:

Update the "Last Updated" date at the top
Post the revised policy on our website
Notify you via email (where required by law)
Display prominent notices on our website
Provide reasonable notice before changes take effect

Your Continued Use

By continuing to use our services after changes take effect, you acknowledge and accept the updated Privacy Policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

COMPLAINTS & DISPUTE RESOLUTION

How to File a Complaint

If you have concerns about our privacy practices or this Privacy Policy:

Step 1: Contact Us

Email: team@krishika.co
We will investigate and respond promptly

Step 2: Escalate (if unresolved)

Request to speak with our Privacy Officer
Provide additional details about your concern

Regulatory Complaints

Depending on your location, you have the right to lodge a complaint with:

Your local data protection authority
Consumer protection agency
Privacy commissioner
Relevant regulatory body

European Economic Area Residents

EEA residents may contact their national Data Protection Authority.

Right to Appeal

If you disagree with our decision regarding your privacy rights request, you may appeal by:

Contacting us at team@krishika.co
Providing reasons for your appeal
We will review and respond within the legally required timeframe

CONTACT INFORMATION

Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Email: team@krishika.co

Mailing Address:
Krishika
New Delhi, DL 110021
India

Business Hours:
Monday - Saturday: 10:00 AM - 7:00 PM IST
Sunday: Closed

Response Time

We aim to respond to all privacy inquiries within 48-72 hours during business days.

Shopify Privacy Questions

For questions specifically about Shopify's data processing:

Visit: https://privacy.shopify.com/en
Use Shopify's Privacy Portal for rights requests

ADDITIONAL INFORMATION FOR SPECIFIC JURISDICTIONS

For California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

Right to know what personal information is collected
Right to know whether personal information is sold or shared
Right to opt out of sale/sharing
Right to limit use of sensitive personal information
Right to non-discrimination

For European Union/EEA Residents (GDPR)

EU/EEA residents have rights under the General Data Protection Regulation (GDPR), including:

Legal basis for processing (contract, consent, legitimate interests)
Right to lodge complaints with supervisory authorities
Right to data portability
Protection against automated decision-making

For UK Residents

UK residents have rights under UK GDPR and Data Protection Act 2018, similar to EU/EEA residents.

For Canadian Residents (PIPEDA)

Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA).

Last Updated: January 15, 2026

Thank you for trusting Krishika with your personal information. Your privacy is important to us.

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