TERMS OF SERVICE

Effective Date: January 15, 2026
Last Updated: January 15, 2026

---

Welcome to Krishika. These Terms of Service ("Terms", "Agreement") govern your access to and use of our website, online store, mobile applications, and related services (collectively, the "Services"). Throughout these Terms, "Krishika," "we," "us," and "our" refer to KRISHIKA, the operator of this platform.

By accessing, browsing, or making a purchase through our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy, Return and Refund Policy, and all other policies referenced herein.

IMPORTANT: If you do not agree with any part of these Terms, you must immediately discontinue use of our Services. Your continued use of our website constitutes your acceptance of these Terms and any future modifications.

---

1. ACCEPTANCE OF TERMS

Binding Agreement

These Terms of Service constitute a legally binding agreement between you (the "User," "Customer," or "you") and Krishika. By engaging with our Services in any manner, including:

• Visiting our website or mobile application
• Creating an account
• Making a purchase
• Subscribing to our newsletter
• Participating in promotions or surveys
• Contacting customer support
• Accessing any content or features

You expressly agree to comply with and be bound by these Terms.

Age Requirements

By using our Services, you represent and warrant that:

• You are at least 18 years of age, or the age of majority in your jurisdiction of residence
• If you are under the age of majority, you have obtained verifiable parental or legal guardian consent to use our Services
• You possess the legal capacity to enter into a binding contract
• You are not prohibited from accessing or using our Services under applicable law

Updates and Modifications

Krishika reserves the right to update, modify, or replace any portion of these Terms at our sole discretion. Changes become effective immediately upon posting to our website. Material changes will be communicated through:

• Email notification to registered users
• Prominent website notices
• In-app notifications

Your Responsibility: It is your obligation to review these Terms periodically. Continued use of our Services following any modifications constitutes acceptance of the revised Terms.

---

2. ONLINE STORE TERMS

Platform Information

Our online store is powered by Shopify Inc., a leading e-commerce platform that provides us with the infrastructure to sell our products and services to you. By using our Services, you acknowledge and accept Shopify's role in facilitating transactions.

Permitted Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. Specifically, you agree:

You MAY:

• Browse products and services
• Make legitimate purchases for personal use
• Create one account per person
• Contact customer support
• Leave honest product reviews
• Share content through approved social features

You MAY NOT:

• Use our Services for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction, including intellectual property laws
• Transmit viruses, malware, or any destructive code
• Attempt to gain unauthorized access to our systems
• Use automated systems (bots, scrapers) without permission
• Impersonate others or misrepresent your identity
• Interfere with the proper functioning of our Services
• Engage in fraudulent activities
• Resell our products without authorization
• Reproduce or exploit our content without written permission

Account Security

If you create an account with us:

• You are responsible for maintaining the confidentiality of your login credentials
• You must provide accurate, current, and complete information
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized access
• You must not share your account with others
• You agree to update your information promptly when it changes

Termination Rights

We reserve the right to:

• Refuse service to anyone for any reason at any time
• Terminate or suspend accounts that violate these Terms
• Remove content that violates our policies
• Restrict access to certain features or Services
• Take legal action for serious violations

Breach or violation of any Terms will result in immediate termination of your Services and potential legal consequences.

---

3. PRODUCTS & SERVICES

Product Availability

Exclusive Online Offerings:

• Certain products may be available exclusively through our website
• Limited edition items are subject to availability
• Products may be restricted to specific geographic regions
• We reserve the right to limit quantities per customer

Stock and Availability:

• All products are subject to availability
• We make every effort to ensure accurate stock information
• Out-of-stock items may be backordered or discontinued
• Pre-order items will be clearly marked with estimated delivery dates

Product Descriptions

Visual Representation:

• We strive to display accurate colors, images, and details
• Screen display variations may affect color representation
• Product dimensions and specifications are approximate
• We are not responsible for slight variations in appearance

Information Accuracy:

• Product descriptions are provided in good faith
• We reserve the right to correct errors or inaccuracies
• Material composition and care instructions should be verified
• Manufacturer specifications may be updated without notice

Pricing

Price Policy:

• All prices are listed in Indian Rupees (INR) unless otherwise stated
• Prices are subject to change without notice
• Promotional pricing is valid for specified periods only
• We reserve the right to modify or discontinue pricing at any time

What's Included:

• Product prices include applicable taxes unless stated otherwise
• Shipping charges are calculated separately at checkout
• Additional fees (customs, duties) may apply for international orders
• Price displayed at checkout is the final price you will pay

Product Warranties

Quality Standards:

• We stand behind the quality of our products
• Defective items are covered under our Return and Refund Policy
• Manufacturer warranties apply where applicable
• We do not warrant that products will meet all your expectations

Disclaimer:

• Products are sold "as is" regarding style and preference
• We cannot guarantee results from product use
• Color and fit preferences are subjective
• Normal wear and tear is not covered

---

4. ORDERS & TRANSACTIONS

Order Placement

Order Process: When you place an order, you:

• Make an offer to purchase products at the listed price
• Agree to provide accurate information
• Authorize us to charge your payment method
• Accept our Terms and policies

Order Acceptance:

• We reserve the right to accept or reject any order
• Order confirmation does not guarantee acceptance
• We will notify you if we cannot fulfill your order
• Payment authorization does not constitute acceptance

Order Limitations

We may limit or refuse orders that:

• Appear fraudulent or suspicious
• Violate our Terms of Service
• Are placed by resellers or bulk buyers (without authorization)
• Exceed reasonable quantity limits
• Use the same payment method for multiple accounts
• Share billing/shipping addresses across multiple accounts

Pricing and Billing

Billing Information: You agree to provide:

• Current and accurate billing information
• Valid payment method details
• Complete shipping information
• Updated information when changes occur

Payment Processing:

• Payments are processed securely through approved gateways
• Your payment information is encrypted
• Charges appear as "KRISHIKA" or similar on statements
• Authorization holds may appear before final charges

Order Modifications and Cancellations

Before Shipment:

• You may cancel orders before they are shipped
• Contact us immediately to request cancellation
• Cancellations are processed within 24 hours
• Full refunds are issued for successful cancellations

After Shipment:

• Orders cannot be cancelled once shipped
• You may refuse delivery or initiate a return
• Standard return policies apply
• Refer to our Return and Refund Policy for details

Failed Transactions

If payment fails:

• Your order will not be processed
• We will notify you via email
• You may retry with a different payment method
• Orders are not held pending payment resolution

---

5. SHIPPING & DELIVERY

Shipping Policy

Delivery Areas:

• We ship to addresses within India and select international locations
• Some areas may have restricted or unavailable service
• Remote locations may require additional delivery time
• PIN code verification determines serviceability

Shipping Times:

• Standard delivery: 5-7 business days
• Express delivery: 2-3 business days (where available)
• International shipping: 10-21 business days
• Times are estimates and not guaranteed

Shipping Charges:

• Calculated based on order value, weight, and destination
• Free shipping available on orders above specified amounts
• Express shipping incurs additional charges
• International orders subject to customs fees

Delivery

Your Responsibilities:

• Provide accurate and complete shipping address
• Ensure someone is available to receive the package
• Inspect packages upon delivery
• Report damage or discrepancies immediately

Failed Deliveries:

• Multiple delivery attempts will be made
• Undeliverable packages may be returned to us
• You are responsible for additional shipping charges for redelivery
• Returned packages may be subject to restocking fees

---

6. RETURNS, EXCHANGES & REFUNDS

All returns, exchanges, and refunds are governed by our comprehensive Return and Refund Policy. Key highlights include:

Return Eligibility

• 7-day return window from delivery date
• Items must be unworn, unused, with original tags
• Original packaging required
• Proof of purchase necessary

Return Process

• Contact customer support to initiate returns
• Free home pickup for eligible returns
• Quality inspection upon receipt
• Refunds processed within 5-7 business days

Non-Returnable Items

• Intimate apparel and undergarments
• Beauty and personal care products
• Customized or personalized items
• Final sale and clearance items
• Gift cards and vouchers

For complete details, please refer to our Return and Refund Policy.

---

7. INTELLECTUAL PROPERTY RIGHTS

Ownership

All content, materials, and intellectual property on our Services are owned by or licensed to Krishika, including:

• Website design and layout
• Product images and photographs
• Brand names, logos, and trademarks
• Text, graphics, and multimedia content
• Software, code, and applications
• Product designs and patterns

Restrictions

You may not, without our express written permission:

• Reproduce, duplicate, or copy any content
• Distribute, sell, or resell our materials
• Modify, create derivative works, or adapt our content
• Use our trademarks or branding
• Frame or mirror our website
• Scrape or extract data systematically
• Reverse engineer our software or systems

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Services for personal use
• View and download materials for personal reference
• Share approved content through social media features

This license is revocable at any time and terminates when you cease using our Services.

User-Generated Content

When you submit content to us (reviews, comments, photos):

• You grant us a worldwide, royalty-free license to use it
• We may edit, publish, or distribute your content
• You retain ownership of your original content
• You warrant you have rights to submit the content
• You agree not to violate others' intellectual property rights

---

8. USER CONDUCT & PROHIBITED ACTIVITIES

Prohibited Uses

You are expressly prohibited from using our Services to:

Illegal Activities:

• Engage in unlawful conduct
• Solicit others to perform illegal acts
• Violate international, federal, or local laws
• Facilitate criminal activity

Harmful Actions:

• Harass, abuse, or harm others
• Discriminate based on protected characteristics
• Transmit harmful code or malware
• Interfere with service functionality
• Circumvent security measures

Fraudulent Behavior:

• Submit false or misleading information
• Use stolen payment methods
• Create fake accounts or identities
• Manipulate reviews or ratings
• Engage in phishing or scamming

Intellectual Property Violations:

• Infringe copyrights or trademarks
• Steal proprietary information
• Violate trade secrets
• Copy protected designs

Data Misuse:

• Collect personal information of others
• Scrape or harvest data without permission
• Spam or send unsolicited communications
• Track users without consent

System Abuse:

• Attempt unauthorized access
• Overload or disrupt servers
• Deploy bots or automated systems
• Exploit vulnerabilities

Consequences

Violations may result in:

• Immediate account termination
• Legal action and prosecution
• Liability for damages
• Permanent ban from Services
• Reporting to law enforcement

---

9. THIRD-PARTY SERVICES & LINKS

Third-Party Tools and Services

We may provide access to third-party tools, applications, or services such as:

• Payment gateways
• Shipping providers
• Social media integrations
• Analytics tools
• Customer service platforms

Important Notice:

• These tools are provided "as is" without warranties
• We do not control or monitor third-party services
• We are not responsible for third-party content or actions
• Use of third-party tools is at your own risk
• Review third-party terms before use

External Links

Our Services may contain links to external websites or resources:

Our Position:

• We do not endorse third-party websites
• We are not responsible for external content accuracy
• We do not control third-party privacy practices
• Links do not imply affiliation unless stated
• We are not liable for third-party transactions

Your Responsibility:

• Review third-party policies carefully
• Understand terms before engaging
• Direct complaints to the third party
• Exercise caution with external links

---

10. USER COMMENTS, REVIEWS & FEEDBACK

Submission of Content

When you submit reviews, comments, feedback, suggestions, or other content to us:

Your Grant to Us:

• You grant us unlimited rights to use your submission
• We may edit, copy, publish, or distribute your content
• We may translate or adapt your submission
• We may use it for any purpose without compensation
• We are under no obligation to maintain confidentiality

Your Responsibilities: You agree that your submissions:

• Will not violate third-party rights
• Will not contain illegal or harmful content
• Will not include false or misleading information
• Will not contain viruses or malicious code
• Will be your original work or properly licensed
• Will not impersonate others

Content Moderation

We reserve the right to:

• Monitor, review, or remove content at our discretion
• Edit submissions for clarity or appropriateness
• Delete content that violates our policies
• Take action against users who violate Terms
• Report illegal content to authorities

We are not obligated to:

• Monitor all user content
• Respond to all submissions
• Publish all reviews or comments
• Maintain content indefinitely

Product Reviews

Review Guidelines:

• Reviews must be based on genuine experience
• Do not post fake or incentivized reviews
• Avoid offensive or inappropriate language
• Focus on product features and performance
• Disclose any conflicts of interest

Prohibited Review Content:

• Spam or promotional material
• Competitor comparisons (unless factual)
• Personal attacks on individuals
• Discriminatory or hateful speech
• Inappropriate or obscene content

---

11. PRIVACY & DATA PROTECTION

Personal Information

Your privacy is important to us. The collection, use, and disclosure of your personal information is governed by our comprehensive Privacy Policy.

Key Points:

• We collect information necessary to provide Services
• Your data is protected with industry-standard security
• We do not sell your personal information
• You have rights over your data
• We comply with applicable privacy laws

What We Collect:

• Contact and account information
• Payment and transaction details
• Browsing and usage data
• Device and technical information

How We Use It:

• Process orders and payments
• Provide customer support
• Send service communications
• Improve our Services
• Personalize your experience
• Detect and prevent fraud

For complete details, please review our Privacy Policy.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website performance
• Deliver personalized content
• Enable essential functionality

You can manage cookie preferences through your browser settings.

---

12. WARRANTIES & DISCLAIMERS

Service Availability

No Guarantees: We do not guarantee that:

• Services will be uninterrupted or error-free
• Defects will be corrected
• Our servers are virus-free
• Results will be accurate or reliable

Service Modifications: We may at any time:

• Modify, suspend, or discontinue Services
• Remove features without notice
• Change availability in certain regions
• Update product offerings

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability: Fitness for sale or trade
• Fitness for Purpose: Suitability for your specific needs
• Title: Ownership rights
• Non-Infringement: Freedom from third-party claims
• Quality: Standards of workmanship
• Accuracy: Correctness of information

Product Disclaimers:

• We do not warrant product quality will meet expectations
• Color and size variations may occur
• Product performance may vary
• We are not liable for misuse of products

---

13. LIMITATION OF LIABILITY

Liability Cap

TO THE FULLEST EXTENT PERMITTED BY LAW:

Krishika, including our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors, shall not be liable for:

Types of Damages:

• Direct, indirect, incidental damages
• Consequential or punitive damages
• Special or exemplary damages
• Lost profits or revenue
• Lost data or business opportunities
• Replacement costs
• Loss of goodwill

Even if arising from:

• Use or inability to use Services
• Unauthorized access to your data
• Errors or omissions in content
• Product defects or failures
• Statements or conduct of third parties
• Any matter relating to Services

Maximum Liability

In jurisdictions that do not allow limitation of liability:

• Our liability is limited to the maximum extent permitted by law
• Our total liability shall not exceed the amount you paid for the product or service in question
• This limitation applies regardless of legal theory (contract, tort, negligence, strict liability)

Exceptions

These limitations do not apply to:

• Liability for death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

---

14. INDEMNIFICATION

Your Obligation to Indemnify

You agree to indemnify, defend, and hold harmless Krishika and our parent company, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, and suppliers from and against:

Claims arising from:

• Your breach of these Terms of Service
• Your violation of any law or regulation
• Your violation of third-party rights
• Your use or misuse of Services
• Your user-generated content
• Your fraudulent or illegal activities
• Your negligence or willful misconduct

Including:

• Legal fees and costs
• Settlement amounts
• Judgments and awards
• Investigation costs
• All related expenses

Defense of Claims

We reserve the right to:

• Assume exclusive defense of any claim
• Control any settlement or resolution
• Require your cooperation in defense
• Seek full reimbursement for costs incurred

Your indemnification obligation survives termination of these Terms.

---

15. DISPUTE RESOLUTION

Governing Law

These Terms of Service and all related disputes shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Jurisdiction and Venue

Exclusive Jurisdiction: You agree that any legal action or proceeding arising from these Terms shall be brought exclusively in the courts of New Delhi, India. You consent to the personal jurisdiction of these courts and waive any objection to venue.

Dispute Resolution Process

Step 1: Informal Resolution Before filing any formal claim:

• Contact us at team@krishika.co
• Describe your concern in detail
• Allow us 30 days to resolve the issue
• Participate in good-faith negotiations

Step 2: Formal Complaint If informal resolution fails:

• Submit a written complaint
• Include all relevant details and evidence
• Allow additional time for investigation
• Engage in mediation if appropriate

Step 3: Legal Action As a last resort:

• File in appropriate jurisdiction
• Follow applicable court procedures
• Comply with limitation periods

Limitations Period

Any cause of action must be commenced within one (1) year after the claim arises, or such action will be permanently barred.

---

16. GENERAL PROVISIONS

Entire Agreement

These Terms of Service, together with our Privacy Policy, Return and Refund Policy, and any other policies referenced herein, constitute the entire agreement between you and Krishika regarding use of our Services, superseding all prior agreements, communications, and proposals.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

• That provision shall be modified to the minimum extent necessary
• The remaining provisions shall remain in full force and effect
• The invalid provision shall be interpreted to reflect original intent

Waiver

Our failure to enforce any right or provision of these Terms does not constitute:

• A waiver of that right or provision
• A waiver of any other right or provision
• A waiver of future enforcement

Assignment

Your Rights:

• You may not assign or transfer these Terms without our consent
• Any unauthorized assignment is void

Our Rights:

• We may assign these Terms without restriction
• We may transfer our rights to affiliates or successors
• Assignment does not require your consent

Survival

The following provisions survive termination:

• Intellectual Property Rights
• Indemnification
• Limitation of Liability
• Dispute Resolution
• Any obligations accrued before termination

Headings

Section headings are for convenience only and do not limit or affect the interpretation of these Terms.

Language

These Terms are drafted in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

---

17. TERMINATION

Termination by You

You may terminate these Terms at any time by:

• Ceasing to use our Services
• Closing your account
• Notifying us of your intent to terminate
• Requesting account deletion

Termination by Us

We may terminate or suspend your access immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms
• Suspicious or fraudulent activity
• Violation of applicable laws
• Extended period of inactivity
• At our sole discretion

Effect of Termination

Upon termination:

• Your right to use Services immediately ceases
• You remain liable for all amounts due
• We may delete your account and data
• Certain provisions survive (see Survival section)
• Outstanding orders will be processed or refunded

---

18. CONTACT INFORMATION

Customer Support

For questions, concerns, or assistance regarding these Terms of Service or any aspect of our Services, please contact us:

📧 Email Support
team@krishika.co
Response time: 24-48 hours

💬 WhatsApp Support
Click here to chat
Available: Monday - Saturday | 10:00 AM - 7:00 PM IST

💻 Live Chat Support
Available on our website
Instant assistance during business hours

📍 Mailing Address
Krishika
New Delhi, DL 110021
India

Business Hours:
Monday - Saturday: 10:00 AM - 7:00 PM IST
Sunday: Closed

---

19. ACKNOWLEDGMENT

By using our Services, you acknowledge that:

• You have read these Terms of Service in their entirety
• You understand your rights and obligations
• You agree to be bound by these Terms
• You consent to electronic communications
• You have the authority to enter into this agreement
• You will comply with all applicable laws

Thank you for choosing Krishika. We are committed to providing you with exceptional products and services.

---

Last Updated: January 15, 2026

                                             © 2026 Krishika. All rights reserved.