Política de reembolso
RETURN & REFUND POLICY
Effective Date: January 15, 2026
Last Updated: January 15, 2026
At Krishika, your satisfaction is our commitment. We understand that shopping for fashion online requires trust, and we're here to ensure your experience is seamless. If your purchase doesn't meet your expectations, our transparent return and refund policy is designed to make the process effortless.
RETURN ELIGIBILITY & TIMELINE
7-DAY RETURN WINDOW
You have 7 days from the date of delivery to initiate a return request. This policy ensures you have adequate time to inspect your purchase while maintaining product quality standards.
Conditions for Eligible Returns
To qualify for a return, your item must satisfy the following requirements:
- Unworn & Unused: Products must be in pristine, original condition without any signs of wear, washing, or alteration
- Tags Intact: All original tags, labels, and brand identifiers must remain attached and undamaged
- Original Packaging: Items must be returned in their original packaging, including dust bags, boxes, or protective covers
- Proof of Purchase: Valid order confirmation, invoice, or receipt must be provided
- Hygiene Standards: Products must be free from stains, odors, makeup marks, or any form of damage
⚠️ IMPORTANT: Items not meeting these conditions will be returned to you at your expense and will not qualify for refund or exchange.
HOW TO INITIATE YOUR RETURN
We've simplified the return process to ensure convenience at every step:
Step 1: Contact Our Support Team
Reach out to us within 7 days of receiving your order through any of these channels:
📧 Email: help@krishika.co
💬 WhatsApp: Click here to chat
💻 Live Chat: Available on our website
Support Hours: Monday - Saturday | 10:00 AM - 7:00 PM IST
Step 2: Provide Return Details
When contacting us, please include:
- Order number and date of purchase
- Product name and SKU code
- Reason for return (sizing, quality, preference, etc.)
- Clear photographs of the item with tags (if reporting defects)
Step 3: Receive Return Authorization
Our team will review your request within 24 hours and provide:
- Return authorization confirmation
- Prepaid return shipping label (where applicable)
- Detailed packaging and shipping instructions
- Return tracking number for your reference
Step 4: Schedule Free Home Pickup
We make returns effortless with our complimentary home pickup service:
- Our courier partner will collect the package from your doorstep
- Schedule pickup at your preferred date and time slot
- No need to visit courier offices or arrange shipping
- Pack the item securely in its original packaging
- Hand over the package to our delivery partner with the return label
Pickup Coverage: Available across all serviceable pin codes in India. Pickup is typically arranged within 2-3 business days of return approval.
🚫 UNAUTHORIZED RETURNS: Products sent back without prior return authorization will not be accepted and will be returned to the sender at their own cost.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Quality is paramount at Krishika. Every order undergoes rigorous quality checks before dispatch. However, if you receive a damaged, defective, or incorrect product, we're committed to resolving the issue immediately.
Reporting Procedure
REPORT WITHIN 7 DAYS
Contact us at help@krishika.co or via WhatsApp
with the following information:
- Order number and delivery date
- Clear, well-lit photographs showing the defect, damage, or incorrect item
- Detailed description of the issue
- Unboxing video (if available, highly recommended)
Resolution Options
Upon verification, we offer flexible solutions:
- Free Replacement: Immediate dispatch of a new product at no additional cost
- Full Refund: Complete refund including shipping charges to your original payment method
- Store Credit: Credit towards your next purchase with bonus benefits
Shipping Coverage: Krishika bears all return shipping costs for damaged, defective, or incorrect items. You will not incur any charges.
NON-RETURNABLE CATEGORIES
For hygiene, safety, and quality assurance, certain product categories cannot be returned once the packaging is opened or tags are removed:
| Category | Reason |
|---|---|
| Intimate Apparel (Innerwear, Lingerie, Shapewear, Undergarments) | Hygiene and safety regulations |
| Body Jewelry & Earrings | Hygiene standards |
| Beauty & Personal Care (Cosmetics, Skincare, Fragrances) | Hygiene and product integrity |
| Customized Products (Personalized, Made-to-Order) | Custom specifications |
| Final Sale Items (Clearance, Promotional Products) | As-is purchase condition |
| Gift Cards & Vouchers | Non-refundable by policy |
| Products Without Tags | Verification requirement |
If you're uncertain about your product's return eligibility, please contact our support team before initiating the return.
EXCHANGE PROCESS
Need a different size, color, or style? We offer two convenient exchange methods:
Option 1: Direct Exchange (Recommended)
- Contact us at help@krishika.co or via WhatsApp
- Specify your desired replacement (size, color, style)
- We'll verify availability and process your exchange
- Processing Time: New item dispatched within 5-7 business days after receiving your return
- Subject to stock availability
Option 2: Return & Repurchase
- Initiate a return for full refund
- Place a new order for your desired item
- Fastest method to ensure product availability
- No waiting period for exchange approval
💡 PRO TIP: If your desired item is in stock, direct exchange is faster. For out-of-stock items, return and repurchase ensures you get what you want without delays.
REFUND PROCESS & TIMELINE
Inspection & Approval
Once we receive your returned item:
- Day 1-2: Package received and logged into our system
- Day 2-3: Quality inspection conducted to verify return conditions
- Day 3-4: Refund approval notification sent via email
- Day 4-10: Refund processed to your original payment method
Refund Timeline by Payment Method
| Payment Method | Processing Time |
|---|---|
| Credit Card / Debit Card | 5-7 business days |
| Net Banking / UPI | 5-7 business days |
| Digital Wallets (Paytm, PhonePe, Google Pay) | 3-5 business days |
| Cash on Delivery (Bank Transfer) | 7-10 business days (after account details submission) |
📌 NOTE: Processing times may vary depending on your bank or financial institution. The timeline begins after Krishika approves and initiates the refund.
Refund Components
- Product Cost: Full refund of item price
- Shipping Charges: Refunded only for damaged, defective, or incorrect items
- Return Shipping: Prepaid label provided for eligible returns
Delayed Refunds
If you haven't received your refund within 15 business days from approval:
- Verify your bank account or credit card statement thoroughly
- Contact your bank or card issuer (processing delays can occur)
- Check spam/junk folders for refund confirmation emails
- If the issue persists, email us at help@krishika.co with your order details
RETURN SHIPPING COSTS
| Scenario | Shipping Cost |
|---|---|
| Standard Returns (Change of mind, sizing, preference) | FREE Home Pickup |
| Damaged or Defective Products | Krishika covers 100% |
| Incorrect Items Shipped | Krishika covers 100% |
| Quality Issues | Krishika covers 100% |
For eligible returns, we arrange free home pickup within 2-3 business days of approval.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
In accordance with EU Consumer Rights Directive 2011/83/EU, customers in the European Union have additional protection:
14-DAY RIGHT OF WITHDRAWAL
You have the right to cancel or return your order within 14 days of receipt for any reason, without providing justification.
The same return conditions apply: items must be unworn, unused, with all original tags, labels, and packaging intact, along with proof of purchase.
INTERNATIONAL RETURNS
For orders shipped outside India, please contact our international support team at help@krishika.co for region-specific return instructions.
- Return procedures may vary based on destination country
- Customs duties and import taxes are non-refundable
- International return shipping costs are the customer's responsibility unless the item is damaged, defective, or incorrect
- Refunds are processed in the original transaction currency
ORDER CANCELLATION POLICY
Before Shipment
You may cancel your order free of charge before it has been dispatched:
- Contact us immediately at help@krishika.co or via WhatsApp
- Provide your order number
- Cancellation processed within 24 hours
- Full refund within 5-7 business days
After Shipment
Once your order is dispatched, it cannot be cancelled. However, you may refuse delivery or return it according to our standard return policy upon receipt.
CONTACT US
Questions About Returns or Refunds?
Our dedicated customer support team is here to assist you.
📧 Email Support: help@krishika.co
💬 WhatsApp Support: Click here to chat
💻 Live Chat: Available on our website
Business Hours: Monday - Saturday | 10:00 AM - 7:00 PM IST
Sunday: Closed
POLICY UPDATES
Krishika reserves the right to modify, update, or revise this Return and Refund Policy at any time to reflect changes in our business practices, legal requirements, or customer needs.
- Changes become effective immediately upon posting on our website
- Continued use of our services constitutes acceptance of the updated policy
- Major changes will be communicated via email to registered customers
- Always refer to the "Last Updated" date at the top of this policy
LEGAL JURISDICTION
This Return and Refund Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy or related to returns, refunds, or exchanges shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
Thank you for choosing Krishika. Your trust and satisfaction drive everything we do.
© 2026 Krishika. All rights reserved.