Política de envío

SHIPPING & DELIVERY POLICY

Effective Date: January 15, 2026
Last Updated: January 15, 2026

At Krishika, we are committed to delivering your fashion purchases safely, efficiently, and on time. This Shipping and Delivery Policy outlines our procedures, timelines, and terms for order fulfillment and product delivery. We partner with trusted courier services to ensure your orders reach you in perfect condition.

This policy applies to all orders placed through our website at https://www.krishika.co/ and governs the shipment and handling of products purchased from our online store.

ORDER PROCESSING

Order Confirmation

Once you complete your purchase:

You will receive an order confirmation email within minutes containing:
- Order number and details
- Itemized product list
- Billing and shipping addresses
- Payment confirmation
- Estimated delivery timeline
This confirmation does not guarantee product availability or shipment
Orders are subject to verification and fraud prevention checks
We reserve the right to cancel orders that fail verification

Processing Timeline

Standard Processing Time: 1-2 business days

Orders received are typically processed within 1-2 business days (Monday through Saturday, excluding Sundays and public holidays) after:

Payment verification is complete
Order passes fraud detection screening
Items are confirmed in stock
Shipping address is validated

What happens during processing:

Payment authorization and verification
Inventory confirmation and allocation
Quality inspection of products
Professional packaging with care
Generation of shipping label and tracking number

Order Cut-off Time

Orders placed before 2:00 PM IST on business days are processed the same day
Orders placed after 2:00 PM IST are processed the next business day
Weekend orders (Sunday) are processed on Monday
Holiday orders are processed on the next business day

Processing Delays

Processing may take longer during:

Festive seasons and sale periods (Diwali, New Year, Republic Day, Independence Day)
High-volume promotional events
Natural disasters or unforeseen circumstances
Public holidays and weekends
Inventory shortage situations

We will notify you via email if your order experiences any processing delays.

SHIPPING METHODS & DELIVERY TIME

Domestic Shipping (Within India)

We offer multiple shipping options to meet your delivery needs:

1. Standard Delivery

Delivery Timeline: 5-7 business days from dispatch

Available across India (serviceable PIN codes)
Most cost-effective shipping option
Tracking provided for all orders
Delivered by trusted courier partners (Delhivery, Blue Dart, Ekart, India Post)

Coverage:

Metro cities: 3-5 business days
Tier 1 & Tier 2 cities: 5-7 business days
Tier 3 cities and remote areas: 7-10 business days

2. Express Delivery

Delivery Timeline: 2-3 business days from dispatch

Available in major cities and metros
Priority processing and expedited shipping
Premium courier services
Real-time tracking updates
Additional charges apply

Available in:

Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad, Jaipur, Chandigarh, and other major cities

3. Same-Day Delivery

Delivery Timeline: Same day (for select locations in Delhi NCR)

Available for orders placed before 12:00 PM
Limited to specific PIN codes in Delhi NCR
Subject to product availability
Premium charges apply
Available Monday through Saturday only

Business Days Definition

Business days exclude:

Sundays
National holidays (Republic Day, Independence Day, Gandhi Jayanti, Diwali, Holi, etc.)
Regional holidays in the delivery location
Courier partner non-operational days

Note: Delivery timelines are estimates based on courier partner performance and are not guaranteed. Delays may occur due to factors beyond our control.

SHIPPING CHARGES

Domestic Shipping Costs

We strive to offer competitive and transparent shipping rates:

Standard Delivery Charges

Order Value	Shipping Cost
Orders above ₹1,999	FREE
Orders ₹1,000 - ₹1,998	FREE
Orders below ₹1,000	FREE

Express Delivery Charges

Order Value	Shipping Cost
Orders above ₹3,999	₹99
Orders below ₹3,999	₹199

Same-Day Delivery Charges

Order Value	Shipping Cost
All orders	₹299 (Delhi NCR only)

Additional Shipping Information

Shipping charges are calculated at checkout based on your PIN code and order value
Promotional free shipping offers override standard rates (when applicable)
Multiple items ship together when possible to reduce environmental impact
Oversized or heavy items may incur additional handling fees
Cash on Delivery (COD) may have additional charges (₹50-100 depending on order value)

International Shipping

Currently, Krishika ships primarily within India. For international shipping inquiries, please contact our customer support team at team@krishika.co.

Coming Soon: We are working to expand our shipping capabilities to select international destinations. Stay tuned for updates.

DELIVERY PROCESS

Shipment Notification

Once your order is dispatched, you will receive:

Shipping Confirmation Email containing:

Dispatch confirmation with date and time
Tracking number/AWB (Air Waybill) number
Courier partner details
Estimated delivery date
Link to track your shipment

SMS Notification:

Real-time updates on your mobile number
Dispatch alert
Out-for-delivery notification
Delivery confirmation

Order Tracking

How to Track Your Order:

Method 1: Through Our Website

Log in to your Krishika account
Go to "My Orders" section
Click on the order you want to track
View real-time tracking updates

Method 2: Courier Partner Website

Use the tracking number from your email
Visit courier partner's tracking page
Enter your tracking/AWB number
View detailed shipment status

Method 3: Contact Customer Support

Email: help@krishika.co
WhatsApp: click here to chat
Provide your order number for tracking assistance

Tracking Status Definitions

Order Confirmed: Payment received and order placed
Processing: Order being prepared for shipment
Dispatched: Package handed over to courier partner
In Transit: Package en route to your location
Out for Delivery: Package with delivery agent for final delivery
Delivered: Successfully delivered to your address
Failed Delivery Attempt: Delivery attempted but unsuccessful
Returned to Sender: Package returned to us (multiple failed attempts)

DELIVERY REQUIREMENTS & GUIDELINES

Delivery Address

Your Responsibilities:

Provide complete and accurate shipping address including:
- Full name of recipient
- Complete street address with house/flat number
- Landmark (highly recommended)
- City, State, and PIN code
- Mobile number (mandatory for delivery coordination)
- Alternate mobile number (recommended)
Ensure someone is available to receive the package during delivery hours
Provide clear delivery instructions if needed (gate codes, building names, etc.)
Verify PIN code serviceability before placing order

Important Notes:

We cannot deliver to P.O. Boxes
Incomplete addresses may cause delivery delays
Incorrect addresses may result in return to sender
Address changes after dispatch may not be possible

Address Modification

Before Dispatch:

You may modify your shipping address
Contact us immediately at help@krishika.co or via WhatsApp
Provide order number and updated address
Modifications accepted until order is dispatched

After Dispatch:

Address changes are generally not possible
Contact courier partner directly with tracking number
Address changes may incur additional charges
Success depends on courier partner policies

Delivery Attempts

Our courier partners typically make 2-3 delivery attempts:

First Attempt:

Delivery attempted at provided address
If unavailable, notification left with contact details
SMS/call notification sent

Second Attempt:

Reattempt delivery next business day
Customer notified via SMS/call

Third Attempt (Final):

Last delivery attempt made
If unsuccessful, package returns to sender

Failed Delivery Reasons:

Recipient unavailable
Incorrect or incomplete address
Refusal to accept package
Unable to locate address
Premises locked/closed
No response to calls

What to Do if You Miss Delivery:

Contact courier partner immediately using tracking number
Reschedule delivery for convenient time
Arrange pickup from local courier office (if available)
Respond to courier calls/messages promptly

DELIVERY ISSUES & RESOLUTION

Delayed Deliveries

Common Causes of Delays:

Weather conditions (heavy rain, floods, storms)
Natural disasters or calamities
Political disturbances or strikes
Festive season high volume
Remote location accessibility
Incorrect/incomplete address
Courier operational issues
Customs clearance (for certain shipments)

If Your Order is Delayed:

Check tracking status online
Wait 24-48 hours beyond estimated delivery date
Contact customer support if delay exceeds 2 business days
We will investigate and provide updates

Our Commitment:

We will work with courier partners to expedite delivery
Regular updates on delayed shipments
Alternative solutions if delay is significant
Refund or reshipment if package is lost

Non-Delivery Issues

Package Marked Delivered But Not Received:

If tracking shows delivered but you haven't received the package:

Step 1: Immediate Actions

Check with family members or neighbors
Look for package in secure locations (mailroom, reception, guard)
Verify delivery address on order confirmation
Check if someone else accepted delivery

Step 2: Contact Us (Within 48 Hours)

Email: help@krishika.co
WhatsApp: click here to chat
Provide order number and tracking details
Describe the situation

Step 3: Investigation

We initiate investigation with courier partner
Request proof of delivery (signature, photo)
Verify GPS coordinates of delivery
Investigation takes 3-5 business days

Resolution:

If package confirmed lost: Full refund or replacement
If delivered to wrong address: Retrieval and redelivery
If stolen after delivery: Insurance claim process initiated

Damaged Package

If You Receive a Damaged Package:

DO:

Inspect package immediately upon delivery
Take photos/videos of damaged packaging
Take photos of damaged product (if any)
Note damage on delivery receipt (if possible)
Refuse delivery if package is severely damaged

DON'T:

Accept delivery without inspection
Discard damaged packaging
Wait too long to report damage

Reporting Damage:

Contact us immediately at help@krishika.co
Provide order number
Share photos of damaged package and product
Describe extent of damage

Resolution Timeline:

Report within 48 hours of delivery
We initiate damage claim with courier
Replacement shipped within 3-5 business days
Full refund if replacement unavailable

Wrong Item Delivered

If You Receive Wrong or Incorrect Product:

Do not use or remove tags from the product
Contact us immediately with order details
Provide photos of received item vs. ordered item
Mention size, color, or product discrepancy

Resolution:

We arrange free pickup of wrong item
Correct item shipped immediately
No additional charges
Apology for inconvenience

MULTIPLE ITEMS & SPLIT SHIPMENTS

Single Order, Multiple Packages

Your order may be shipped in multiple packages if:

Items are fulfilled from different warehouses
Products have different processing times
Items exceed size/weight limits for single package
Express items ship separately from standard items

What to Expect:

Separate tracking numbers for each package
Individual shipping notifications
Packages may arrive on different days
All tracking details provided via email

Pre-Order & Backorder Items

Pre-Order Products:

Clearly marked as "Pre-Order" on product page
Estimated shipping date provided
Payment processed at time of order
Shipment begins on or after release date

Backorder Items:

Items temporarily out of stock
Option to backorder if restocking expected
Estimated availability date communicated
Order held until item is back in stock

Combined Orders:

If order contains in-stock and pre-order items
Option 1: Ship all items together when available
Option 2: Split shipment (in-stock items ship first)
Choose preference at checkout or contact us

SPECIAL DELIVERY SITUATIONS

Cash on Delivery (COD)

COD Availability:

Available for orders within India
Additional charges may apply (₹50-100)
Maximum order value limit: ₹50,000
Subject to PIN code availability
Verification required for high-value orders

COD Terms:

Exact cash amount required (we cannot provide change)
UPI/card payment on delivery (where available)
Inspection allowed before payment
Refusal after payment processed not accepted

Gift Delivery

Sending as a Gift:

Add gift message at checkout
Gift wrapping available (additional charges may apply)
Invoice prices hidden upon request
Delivery notification sent to recipient
Tracking shared with both sender and recipient

Gift Instructions:

Provide recipient's complete address
Include recipient's mobile number
Specify if gift message required
Coordinate delivery date if time-sensitive

Bulk Orders & Corporate Gifting

For bulk orders (10+ items) or corporate gifting:

Contact us at support@krishika.co
Special pricing and shipping arrangements available
Customized delivery schedules
Dedicated account manager assigned
Invoice and GST documentation provided

PACKAGING & SUSTAINABILITY

Our Packaging Standards

Product Protection:

Premium quality packaging materials
Secure wrapping to prevent damage
Tamper-evident seals
Weather-resistant outer packaging
Fragile handling for delicate items

Packaging Components:

Branded Krishika boxes/poly mailers
Protective bubble wrap or tissue paper
Secure tape and seals
Shipping label with barcode
Invoice and product information

Sustainability Commitment

At Krishika, we are committed to environmental responsibility:

Recyclable Materials: 100% recyclable packaging materials
Plastic Reduction: Minimizing single-use plastics
Biodegradable Options: Exploring eco-friendly alternatives
Right-Sized Packaging: Reducing waste and carbon footprint
Recycling Program: Encouraging customers to recycle packaging

What You Can Do:

Reuse Krishika packaging for storage or returns
Recycle cardboard boxes and paper materials
Dispose of plastics responsibly
Share feedback on our sustainability efforts

UNDELIVERABLE PACKAGES & RETURNS TO SENDER

Reasons for Return to Sender

Packages may be returned to us if:

Multiple failed delivery attempts
Incorrect or incomplete address
Recipient refuses delivery
Package unclaimed from courier office
Address inaccessible or non-existent
Recipient not available despite attempts

RTO (Return to Origin) Process

When Package Returns:

We receive notification from courier
Package inspected upon return
Customer notified via email
Resolution options provided

Your Options:

Option 1: Reshipment

Update correct shipping address
Reshipment arranged within 2-3 business days
Additional shipping charges apply (unless our error)

Option 2: Refund

Refund initiated after package return
Original shipping charges deducted (if customer error)
Processing time: 5-7 business days

RTO Charges:

If return due to customer error (wrong address, refusal, unavailability): Customer bears return shipping cost
If return due to our error or courier error: No charges to customer

SERVICEABLE LOCATIONS

PIN Code Coverage

Krishika delivers to most locations across India. However, delivery may not be available in:

Remote or inaccessible areas
Areas with security restrictions
Regions affected by natural disasters
PIN codes not serviced by our courier partners

Check Serviceability:

Enter PIN code at checkout
System automatically verifies delivery availability
Alternative PIN code suggestions provided if unavailable
Contact us for specific PIN code inquiries

Restricted Areas

Delivery may be restricted in:

Certain border areas
Military zones
High-security regions
Areas under curfew or lockdown

INTERNATIONAL SHIPPING

Current Status

Currently, Krishika primarily ships within India. We are working to expand our international shipping capabilities to serve our global customers.

Future International Plans

Coming Soon to:

United States
United Kingdom
United Arab Emirates
Australia
Canada
European Union countries
Southeast Asian nations

For International Inquiries:

Email: team@krishika.co
Subject: International Shipping Request
Provide your location and interest
We will notify you when shipping becomes available

International Shipping Considerations:

Customs duties and import taxes apply
Additional documentation required
Extended delivery timelines (10-21 business days)
International shipping charges vary by destination
Compliance with destination country regulations

FORCE MAJEURE

Krishika shall not be liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:

Acts of God (earthquakes, floods, storms, pandemics)
War, terrorism, or civil unrest
Government actions or regulations
Labor strikes or disputes
Transportation disruptions
Natural disasters
Public health emergencies
Supplier or courier partner failures

In such events:

We will notify affected customers promptly
Alternative arrangements made where possible
Refunds offered if delivery cannot be completed
Updates provided as situation evolves

CUSTOMER RESPONSIBILITIES

To ensure smooth delivery, you must:

✓ Provide accurate and complete shipping information
✓ Be available or arrange for someone to receive the package
✓ Respond to courier calls and messages promptly
✓ Inspect package upon delivery
✓ Report issues within specified timelines
✓ Maintain communication with customer support
✓ Update address if changed before dispatch
✓ Follow COD payment procedures (if applicable)
✓ Adhere to return and refund policies

DELIVERY DURING SPECIAL CIRCUMSTANCES

Festive Season Deliveries

During peak festive seasons (Diwali, Christmas, New Year):

Increased order volumes may cause delays
Processing times may extend to 2-4 business days
Delivery timelines may be longer than usual
We recommend placing orders in advance
Express delivery options prioritized

Sale Period Deliveries

During major sales and promotional events:

High order volume affects processing speed
Standard delivery may take 7-10 business days
Regular updates provided
Additional staff deployed to manage volume

Pandemic or Health Emergency

During public health emergencies:

Contactless delivery implemented
Package left at doorstep after notification
No signature required
Safety protocols followed by delivery partners
Possible delays due to restrictions

CONTACT & SUPPORT

Shipping & Delivery Inquiries

For questions, concerns, or assistance regarding shipping and delivery:

📧 Email Support
help@krishika.co
Response time: 24-48 hours

💬 WhatsApp Support
Click here to chat
Available: Monday - Saturday | 10:00 AM - 7:00 PM IST

💻 Live Chat Support
Available on our website at https://www.krishika.co/
Instant assistance during business hours

📍 Business Address
Krishika
New Delhi, DL 110021
India

Business Hours:
Monday - Saturday: 10:00 AM - 7:00 PM IST
Sunday: Closed

What to Include When Contacting Us

For faster resolution, please provide:

Order number
Registered email address
Phone number
Detailed description of issue
Tracking number (if available)
Photos (if reporting damage or wrong item)

POLICY UPDATES

Krishika reserves the right to modify this Shipping and Delivery Policy at any time to reflect:

Changes in shipping partners or procedures
Updates to delivery timelines
New shipping options or services
Regulatory requirements
Business operational changes

Notification of Changes:

Updated policy posted on our website
"Last Updated" date revised
Material changes communicated via email
Continued use constitutes acceptance

We encourage you to review this policy periodically.

DISCLAIMER

While we strive to meet all delivery timelines:

Delivery estimates are not guarantees
External factors may cause delays
Courier partner performance affects delivery
We are not liable for delays beyond our control
Force majeure events may affect shipping